Return & Refund Policy

Return & Refund Policy
DJUMAN-J LLC

At DJUMAN-J LLC, we want you to be satisfied with your purchase. Please review the following return and refund policy before submitting a return request.

Return Window

Most eligible items may be returned within 30 days of the delivery date.

The item must be received by DJUMAN-J LLC (or the applicable supplier) within the applicable return period and must meet the eligibility requirements described below.

Return Eligibility

To qualify for a return:

• The item must be eligible for return and within the applicable return period.
• The item must be unused and in its original condition.
• The item should include its original packaging, tags, accessories, and other materials provided with the order, when applicable.
• Valid proof of purchase is required.
• Products purchased from retailers or other sellers are not eligible for return through DJUMAN-J LLC.

Items that are used, damaged after delivery, incomplete, missing components, or otherwise not in returnable condition may be refused or may be subject to a reduced refund, except where applicable law requires otherwise.

Final Sale and Non-Returnable Items

Products marked "Final Sale" are not eligible for return or refund.

Certain products may also be non-returnable for hygiene, health, safety, personalization, or other applicable reasons. These restrictions will be identified on the applicable product listing when relevant.

Refunds

Approved refunds are issued to the original form of payment, when available.

Refunds are processed after the returned item has been received and inspected.

Once a refund is approved, the time required for the funds to appear in your account may vary depending on your payment provider or financial institution.

Return Shipping

Return shipping is free for eligible returns. Original shipping charges are non-refundable, except where otherwise required by applicable law.

For oversized items, a minimum $25 return fee may apply. The actual fee may vary based on the item's size and weight.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact DJUMAN-J LLC as soon as possible.

Please provide:

• Your order number
• A description of the problem
• Clear photos of the item
• Photos of the packaging, when applicable

We will review the issue and, when appropriate, provide a replacement, refund, or other resolution.

Proof of Purchase

Valid proof of purchase is required for returns.

Your DJUMAN-J LLC order number or shipment/order confirmation may be used as proof of purchase.

Receipts or order information from other retailers or sellers are not valid proof of purchase for returns through DJUMAN-J LLC.

If you no longer have your order number, contact Customer Care at:
Phone: +1 305-434-0019
Email: support@djuman-j.com

How to Start a Return

To request a return, use the return process provided by DJUMAN-J LLC or contact Customer Care.

When requesting a return, provide your order number and the item(s) you would like to return.

If a return portal is available for your order, you may be asked to provide your order number and shipping ZIP code.

Available Return Methods

Depending on the order and item, available return methods may include:

• Box-Free Drop-Off: You may receive a QR code that allows you to drop off the package at an eligible location.
• USPS Drop-Off: You may receive or print a return shipping label and send the package through USPS.

Return processing times may vary depending on the return method and when the returned item is received and validated.

Shipper of Your Choice

When authorized to use your own shipping method, securely package the return and include your order number and contact information. Send the return to the address below.

Return Address:
DJUMAN-J LLC
3190 NW 40th St
Lauderdale Lakes, FL 33309
USA

Exchanges and Reorders

Where available, exchanges may be offered for eligible merchandise.

For size or color exchanges, contact Customer Care at +1 305-434-0019 for assistance.

When an exchange is processed as a return and reorder, the returned item will be credited after it has been received and validated. Any new order may be subject to the prices, taxes, shipping charges, and availability applicable at the time of the reorder.

Price Adjustments

If an item purchased directly from https://djuman-j.com is reduced in price within 7 days of purchase, you may contact us to request a one-time price adjustment.

Price adjustments are subject to verification and are not available for:

• Final Sale items
• Clearance or other excluded items
• Promotions where the terms specifically exclude price adjustments

Approved price adjustments are refunded to the original form of payment, when available.

Items That Do Not Meet This Policy

Returns that do not meet the requirements of this policy may be denied.

We will communicate with the customer when a return request cannot be approved and, when appropriate, provide information about available options.

Contact Us

For questions about returns, refunds, exchanges, or eligibility, contact:

DJUMAN-J LLC
Phone: +1 305-434-0019
Email: support@djuman-j.com
Mail:
DJUMAN-J LLC
PO BOX 9164
Fort Lauderdale, FL 33310
USA

Nothing in this policy limits any rights or remedies that cannot legally be waived under applicable law.