Privacy policy

DJUMAN-J LLC values your privacy. This policy explains what information we collect, how we use it, and with whom we share it. By using our website ("Site"), you agree to this Privacy Policy, our Terms of Use, and related dispute resolution provisions. We may update this policy periodically, and continued use of the Site indicates your acceptance of any changes.

Information We Collect

We may collect the following categories of personal information:

• Identification & Contact Details: Name, email, phone, postal address, account credentials.
• Purchase & Order Information: Billing/shipping addresses, payment method, product details, order history.
• Payment Card Information: Card number, expiration date, CVV, billing address (processed securely by our payment provider).
• Voluntary Information: Emails, chats, surveys, reviews, or other information you choose to provide.
• Preferences: Account settings, wish lists, browsing activity, cookies.
• Social Media Data: Information shared via social platforms depending on your settings.
• Sensitive Information: Driver's license, geolocation, biometric data, or combined financial credentials.
• Accident Information: Details of incidents occurring on our premises.
• Legal Information: Fraud checks, complaints, claims, or law enforcement requests.
• Inferences: Profiles created from your preferences and behaviors.

How We Use Your Information

We use personal information to:

• Process and fulfill orders.
• Provide customer service and support.
• Communicate about products, promotions, and recalls.
• Personalize your shopping experience.
• Prevent fraud and ensure security.
• Comply with legal obligations.
• Improve our services and conduct research.

Sharing of Information

We may share information with:

• Affiliated entities within our corporate group.
• Authorized service providers (e.g., payment processors, shipping partners, IT support).
• Third parties offering products or services that may interest you.
• Law enforcement or regulators when required by law.
• Professional advisors (lawyers, auditors).
• Business partners in the event of a merger, acquisition, or reorganization.

Cross-Border Transfers

Our Site is operated in the United States. Your information may be transferred to and stored in jurisdictions with different data protection laws. By using the Site, you consent to these transfers.

Your Consent & Updates

By interacting with our Site, you consent to the collection and use of your information as described. We may revise this Privacy Policy, and updates will be posted here.

State-Specific Disclosures and Privacy Rights

California Residents

California law grants residents the following rights:

• Right to Know: You may request details about the personal information we collect, use, disclose, and sell, including categories of data, sources, purposes, recipients, and specific pieces of information.
• Right to Correct: You may request corrections to inaccurate personal information.
• Right to Delete: You may request deletion of personal information we hold about you.
• Right to Opt Out: You may opt out of the sale or sharing of personal information by contacting Customer Service at +1 305-434-0019 (Mon–Fri, 8:00 a.m.–5:00 p.m. CST) or by adjusting your privacy preferences. Please note that clearing cookies may reset your preferences.
• Right to Limit Use of Sensitive Information: You may restrict the use of sensitive personal information beyond what is necessary to provide goods and services.

Submitting Requests: To exercise these rights, contact Customer Service at the number above. We will verify your identity using information such as your email, past order numbers, or partial payment card details. Requests will be honored unless subject to lawful exemptions. Requests to know are limited to twice per 12-month period.

Non-Discrimination: Exercising your rights will not affect the price or quality of our goods or services.

Sales and Sharing Disclosure: In the 12 months preceding this Privacy Policy, DJUMAN-J LLC has sold and shared personal information only as described herein. Sensitive personal information is not used or disclosed beyond legally permitted purposes.

Opt-Out Preference Signals: We are working to enable Global Privacy Control (GPC) as an additional opt-out mechanism. Until then, you may manage cookie preferences through your browser.

Shine the Light Law: California residents may request, once per calendar year, information about personal data shared with third parties for direct marketing purposes. Requests can be submitted through Customer Service.

Notice of Financial Incentive

We may offer financial incentives or price/service differences in exchange for personal information.

• Data Used: Information such as email addresses and engagement with promotions.
• Value Calculation: Determined by comparing participant spending to non-participants, reasonably related to the cost of providing incentives.
• Participation: You may join our mailing or texting lists and withdraw at any time via our Site or Customer Service.

Retention Period

We retain personal data for as long as necessary based on:

• The duration of our customer relationship.
• Applicable legal obligations.
• Business needs such as compliance with statutes of limitation, litigation, or regulatory investigations.

Residents of Other States

Residents of Colorado, Connecticut, Delaware, Iowa, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, and Virginia may have rights under their state laws, including:

• Confirming whether we process personal information and accessing that information.
• Correcting inaccuracies.
• Requesting deletion.
• Opting out of targeted advertising, sale of personal information, or profiling with significant effects.
• Requesting a portable copy of personal information.
• Appealing denied requests.

Submitting Requests: Contact Customer Service at +1 305-434-0019 (Mon–Fri, 8:00 a.m.–5:00 p.m. CST). Identity verification may be required. Appeals will be addressed within legally mandated timeframes. Exercising these rights will not affect product pricing or quality.

Nevada Residents

Nevada law allows consumers to request that their personal information not be sold, even if it is not currently being sold. To exercise this right, contact Customer Service at +1 305-434-0019 (Mon–Fri, 8:00 a.m.–5:00 p.m. CST).

Changes to This Privacy Policy

DJUMAN-J LLC may update this Privacy Policy from time to time. Please review it periodically for changes. Material updates will be communicated via email or posted notices on our Site. Continued use of the Site constitutes acceptance of the revised policy.